{"id":241,"date":"2026-07-21T09:19:17","date_gmt":"2026-07-21T09:19:17","guid":{"rendered":"https:\/\/gilifragrances.123websitedev.com\/chinh-sach-bao-hanh\/"},"modified":"2026-08-28T13:42:54","modified_gmt":"2026-08-28T06:42:54","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/www.gilifragrances.vn\/en\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<h2><strong>WARRANTY POLICY<\/strong><\/h2>\n<p data-start=\"116\" data-end=\"207\">Gili is committed to product quality and customer rights throughout the entire usage process.<\/p>\n<h3 data-start=\"209\" data-end=\"234\"><strong data-start=\"209\" data-end=\"232\">1. Warranty coverage<\/strong><\/h3>\n<ul data-start=\"235\" data-end=\"375\">\n<li data-start=\"235\" data-end=\"291\">\n<p data-start=\"237\" data-end=\"291\">This applies to products with defects caused by the manufacturer.<\/p>\n<\/li>\n<li data-start=\"292\" data-end=\"375\">\n<p data-start=\"294\" data-end=\"375\">This does not apply to errors arising from improper use or failure to follow instructions.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"377\" data-end=\"404\"><strong data-start=\"377\" data-end=\"402\">2. Warranty period<\/strong><\/h3>\n<ul data-start=\"405\" data-end=\"506\">\n<li data-start=\"405\" data-end=\"506\">\n<p data-start=\"407\" data-end=\"506\">Customers please notify within\u00a0<strong data-start=\"448\" data-end=\"461\">24\u201348 hours<\/strong>\u00a0From the date of receipt of the goods to receive warranty support.<\/p>\n<\/li>\n<li data-start=\"405\" data-end=\"506\">For products currently in use and still under warranty, please notify Gili as soon as possible to avoid any unnecessary issues.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"508\" data-end=\"535\"><strong data-start=\"508\" data-end=\"533\">3. Warranty Conditions<\/strong><\/h3>\n<ul data-start=\"536\" data-end=\"657\">\n<li data-start=\"536\" data-end=\"597\">\n<p data-start=\"538\" data-end=\"597\">For consumable products such as essential oils\/scented candles\/fabric fresheners, etc.: The product must be intact, unused, and untouched.<\/p>\n<\/li>\n<li data-start=\"536\" data-end=\"597\">For products like diffusers: Warranty covers manufacturing defects throughout the product&#039;s lifespan. The device must be in its original condition, without any drops, breakage, or external deformation.<\/li>\n<li data-start=\"598\" data-end=\"657\">\n<p data-start=\"600\" data-end=\"657\">There are images\/videos proving the product&#039;s defect.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"659\" data-end=\"686\"><strong data-start=\"659\" data-end=\"684\">4. Warranty Terms<\/strong><\/h3>\n<ul data-start=\"687\" data-end=\"842\">\n<li data-start=\"687\" data-end=\"778\">\n<p data-start=\"689\" data-end=\"778\">Replace the product with an equivalent new one or provide a suitable solution depending on the specific case.<\/p>\n<\/li>\n<li data-start=\"779\" data-end=\"842\">\n<p data-start=\"781\" data-end=\"842\">Gili will cover any costs incurred if the fault lies with the manufacturer.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"844\" data-end=\"886\"><strong data-start=\"844\" data-end=\"884\">5. Cases where warranty does not apply<\/strong><\/h3>\n<ul data-start=\"887\" data-end=\"1006\">\n<li data-start=\"887\" data-end=\"959\">\n<p data-start=\"889\" data-end=\"959\">The product is damaged due to impact, dropping, or improper storage.<\/p>\n<\/li>\n<li data-start=\"960\" data-end=\"1006\">\n<p data-start=\"962\" data-end=\"1006\">The product is used but not for its intended purpose.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>DETAILED WARRANTY INFORMATION FOR EACH PRODUCT TYPE<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<h3><b>1. Scented candles\u00a0<\/b><\/h3>\n<p>\u2013 Support processing time: 1-3 days from receipt of goods<\/p>\n<p>\u2013 Cases covered by warranty\/return:<\/p>\n<ul>\n<li>The product was cracked, broken, or dented during transportation.<\/li>\n<li>The product has a manufacturing defect (candle not burning, scent too weak, faulty wick).<\/li>\n<\/ul>\n<ul>\n<li>Incorrect product delivered: the quantity, size, or type does not match the order placed.<\/li>\n<\/ul>\n<p>\u2013 Return and exchange conditions:<\/p>\n<ul>\n<li>Provide unboxing videos\/photos to prove the defect.<\/li>\n<li>Product condition: Must be intact with original labels, packaging (if any), and the product must not be excessively damaged (usually unused or only tested for defects).<\/li>\n<\/ul>\n<p>- Note:<\/p>\n<ul>\n<li>Not applicable: Used products, damage due to improper storage (stored in excessively hot or humid places).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>2. Diffuse the fragrance\u00a0<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>\u2013 Support processing time: 1-3 days from the date of receipt of goods<\/p>\n<p>\u2013 Cases covered by warranty\/return:<\/p>\n<ul>\n<li>The product was cracked, broken, or dented during transportation.<\/li>\n<li>The product has a manufacturing defect (essential oil leaking, missing reed sticks).<\/li>\n<\/ul>\n<ul>\n<li>Incorrect product delivered: the quantity, size, or type does not match the order placed.<\/li>\n<\/ul>\n<p>\u2013 Return and exchange conditions:<\/p>\n<ul>\n<li>Provide unboxing videos\/photos to prove the defect.<\/li>\n<li>Product condition: Must be intact with original seals, packaging (if any), and the solution must not be depleted beyond the specified limit (usually unused or only tested for defects).<\/li>\n<\/ul>\n<p>- Note:<\/p>\n<ul>\n<li>Not applicable: Used products, damage due to improper storage (stored in excessively hot or humid places).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>3. Fabric\/room freshener spray\u00a0<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>\u2013 Support processing time: 1-3 days from the date of receipt of goods<\/p>\n<p>\u2013 Cases covered by warranty\/return:<\/p>\n<ul>\n<li>Spray nozzle malfunction: The product is clogged, the nozzle is broken, or it sprays a stream of water instead of a fine mist right out of the box.<\/li>\n<\/ul>\n<ul>\n<li>Packaging damage: Bottles are cracked, broken, or leaking due to packaging or shipping errors.<\/li>\n<li>Incorrect product delivered: the quantity, size, or type does not match the order placed.<\/li>\n<\/ul>\n<p>\u2013 Return and exchange conditions:<\/p>\n<ul>\n<li>Product condition: Must be intact with original seals, packaging (if any), and the solution must not be depleted beyond the specified limit (usually unused or only tested for defects).<\/li>\n<\/ul>\n<ul>\n<li>Provide unboxing videos\/photos to prove the defect.<\/li>\n<\/ul>\n<p>- Note:<\/p>\n<ul>\n<li>Not applicable: Used products, damage due to improper storage (stored in excessively hot or humid places).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>4. Essential oils\u00a0<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>\u2013 Support processing time: 1-3 days from the date of receipt of goods<\/p>\n<p>\u2013 Cases covered by warranty\/return:<\/p>\n<ul>\n<li>Packaging damage: Bottles are cracked, broken, or leaking due to packaging or shipping errors.<\/li>\n<li>Incorrect product delivered: the quantity, size, or type does not match the order placed.<\/li>\n<\/ul>\n<p>\u2013 Return and exchange conditions:<\/p>\n<ul>\n<li>Product condition: Must be intact with original seals, packaging (if any), and the solution must not be depleted beyond the specified limit (usually unused or only tested for defects).<\/li>\n<\/ul>\n<ul>\n<li>Provide unboxing videos\/photos to prove the defect.<\/li>\n<\/ul>\n<p>- Note:<\/p>\n<ul>\n<li>Not applicable: Used products, damage due to improper storage (stored in excessively hot or humid places).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>5. Diffuser<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>A one-year warranty covers manufacturing defects during the machine&#039;s lifespan. This warranty excludes damage from drops, external impacts, improper use, misuse, or failure to follow instructions.<\/p>\n<p>&nbsp;<\/p>\n<p data-start=\"1008\" data-end=\"1090\" data-is-last-node=\"\" data-is-only-node=\"\">Gili is always ready to assist customers, ensuring they feel confident when choosing and using our products.<\/p>","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH Gili cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng. 1. Ph\u1ea1m vi b\u1ea3o h\u00e0nh \u00c1p d\u1ee5ng \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t. Kh\u00f4ng \u00e1p d\u1ee5ng cho c\u00e1c l\u1ed7i ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng kh\u00f4ng [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v24.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gili Fragrances - Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/title>\n<meta name=\"description\" content=\"T\u1ea1i Gilifragrances, ch\u00fang t\u00f4i lu\u00f4n \u0111\u1eb7t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gilifragrances.vn\/en\/warranty-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh\" \/>\n<meta property=\"og:description\" content=\"T\u1ea1i Gilifragrances, ch\u00fang t\u00f4i lu\u00f4n \u0111\u1eb7t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gilifragrances.vn\/en\/warranty-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Gili Fragrances\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gili.chemicals\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-28T06:42:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gilifragrances.vn\/chinh-sach-bao-hanh\/\",\"url\":\"https:\/\/www.gilifragrances.vn\/chinh-sach-bao-hanh\/\",\"name\":\"Gili Fragrances - 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